Help Center

Answers in seconds, humans within hours

Browse the knowledge base below — or ask Qube, our AI copilot, from the orb at the bottom-right of any page. It answers instantly, 24/7, grounded in every program and policy on this site.

Getting started Programs & delivery Certificates & verification Billing & payments AI & privacy

Getting started

Your first steps on Qubicon

Accounts, enrolment and trying the AI Lab before you spend anything.

How do I create an account?

Click Sign In in the header, choose Create account, and register with your work email. Your dashboard, enrolments and certificates attach to that account.

How do I enrol in a program?

Open any program page and choose Enrol. Sign in if prompted, pick a cohort date, and complete checkout. Your seat appears in your dashboard immediately.

Can I try Qubicon's AI tools before buying?

Yes — the entire AI Lab (Skill DNA assessment, Curriculum Builder and ROI Calculator) is free and requires no account.

Programs & delivery

How programs actually run

Live sessions, recordings, missed classes and on-site delivery.

Are sessions live or recorded?

Core instruction is live — that is central to our results. Every live session is also recorded and available in your dashboard within 24 hours, and Qube can answer questions about any session you missed.

What happens if I miss a session?

Recordings appear in your dashboard, Qube summarises what you missed, and instructors hold weekly office hours to catch you up.

Do you deliver on-site?

Yes — workshops and executive seminars run at client facilities worldwide. On-site delivery is included in Growth Academy and Enterprise engagements.

Certificates & verification

Credentials anyone can check

How certificates issue automatically — and how anyone verifies them in seconds.

How do I get my certificate?

Certificates issue automatically when you complete a program's assessment. They appear in your dashboard and are sent to your email with a verification code.

How does certificate verification work?

Anyone can verify a Qubicon credential at /verify using its QBC- code — no account needed. The check returns the holder's name, program and issue date from our system of record.

Billing & payments

Paying, invoicing and refunds

Payment methods, currencies and the refund policy in plain language.

Which payment methods do you accept?

Cards, UPI, net-banking and corporate invoicing via Razorpay for INR; cards and wire transfer for USD. Enterprise agreements support PO-based invoicing.

What is your refund policy?

Full refund up to 7 days before a cohort starts; 50% up to 48 hours before. Enterprise engagements follow their contracted terms.

AI & privacy

Qube, your data and your privacy

What the copilot sees, what we store and how enterprise isolation works.

What data does Qube see?

Qube grounds its answers in the public catalogue and your own enrolment context. Conversations are stored to improve your experience and never used to train foundation models.

Can Qubicon run inside our environment?

Yes — private deployments with VPC-isolated AI endpoints are available on Enterprise & Government engagements.

Support

Still stuck?

Pick whichever channel suits. Qube is instant — humans are close behind.

Ask Qube

Qube has read every program, policy and page on this site. Open the glowing orb at the bottom-right of any page and ask in plain language — it answers instantly, around the clock, and hands off to a human when it should.

Bottom-right of every page

Email support

Prefer it in writing, or need to attach screenshots and invoices? Email the support desk and a human replies within one business day — usually much faster.

support@qubiconai.com

Talk to us

Scoping an enterprise engagement, comparing plans or facing something urgent? Send the contact form and the right person — not a queue — calls you back.

Go to contact